View Basket

Customer Terms And Conditions of Sale

Payment

Payment through the web shop is made by PayPal. You can pay simply and securely by credit or debit card through PayPal without having to open a PayPal account. I do not have access to your bank or credit card details, which are processed through PayPal's secure server.

Delivery

Most pieces are made to order. I will send out your jewellery within 5-10 working days, unless otherwise specified. If you need something more urgently, just let me know and I will do my best to make sure your jewellery reaches you in good time.

Postage and Packaging

Import regulations and duty

When goods are delivered outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Order Cancellation and Returns

I want you to be happy with your jewellery, and I accept returns on unwanted items provided that you email me within 14 days of receipt. I am unable to refund the initial postage cost unless you email within seven working days after the day on which you receive the products. In the unikely event that the items you receive are faulty, I will of course refund the initial delivery cost as well as the cost of returning the item to me.
According to UK Distance Selling Regulations, you are entitled to cancel your order, provided you do so no longer than seven working days after the day on which you receive the products. You will be given a full refund, which includes the initial postage charge. To cancel your order, please let me know by email. If you wish to cancel your order prior to dispatch, please contact me as soon as possible.

Exceptions

I am unable to accept returns or exchanges of pierced earrings for hygiene reasons. I cannot accept returns or exchanges of specially commissioned or personalised jewellery. These exceptions do not affect your statutory rights.

Exchanges

I am happy to accept exchanges, provided that you email me within 14 days of receipt of your jewellery items.
I am unable to accept returns or exchanges of pierced earrings for hygiene reasons.
Specially commissioned or personalised jewellery cannot be returned or exchanged.

Product Pricing & Descriptions

All prices are in pounds sterling. All jewellery is made to order from natural materials, meaning that no two items are ever exactly alike; this adds to its unique appeal. However, the jewellery you receive will match the product description and photograph as closely as possible.